Information We Collect
InfraIQ Hub collects information to provide, maintain, and improve our infrastructure monitoring and analytics services. We collect information in the following ways:
- Account Information: When you create an account, we collect your name, email address, company information, and contact details.
- Infrastructure Data: Our platform collects performance metrics, system logs, and operational data from your monitored infrastructure.
- Usage Information: We collect information about how you use our platform, including feature usage, dashboard interactions, and API calls.
- Device Information: We may collect information about the devices and browsers you use to access our services.
How We Use Your Information
We use the information we collect to:
- Provide and maintain our infrastructure monitoring services
- Process and analyze your infrastructure data to generate insights and alerts
- Communicate with you about your account, updates, and support
- Improve our platform and develop new features
- Ensure the security and integrity of our services
- Comply with legal obligations and enforce our terms of service
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our platform.
- Legal Requirements: We may disclose information when required by law or to protect our rights and the safety of our users.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data Security and Protection
We implement industry-standard security measures to protect your information:
- End-to-end encryption for data transmission and storage
- Multi-factor authentication and access controls
- Regular security audits and penetration testing
- SOC 2 Type II compliance and certification
- Employee security training and background checks
Data Retention and Deletion
We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your personal information, subject to certain limitations:
- Account information is retained for the duration of your subscription
- Infrastructure data is retained according to your selected retention period
- Backup data may be retained for up to 90 days after deletion
- Legal and compliance data may be retained longer as required by law
International Data Transfers
InfraIQ Hub operates globally and may transfer your information to countries other than your own. We ensure appropriate safeguards are in place:
- Data processing agreements with international partners
- Compliance with applicable data protection frameworks
- Regular assessment of data transfer mechanisms
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a machine-readable format
- Objection: Object to certain processing of your information
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform. For detailed information about our use of cookies, please see our Cookie Policy.
Third-Party Integrations
Our platform integrates with various third-party services. When you connect these integrations:
- We may access data from connected services as authorized by you
- Third-party privacy policies govern their handling of your data
- You can revoke integration permissions at any time
Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.
California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected and how it's used
- Right to delete personal information
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising your privacy rights
European Privacy Rights
If you are located in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR):
- Lawful basis for processing your personal data
- Right to withdraw consent at any time
- Right to lodge a complaint with a supervisory authority
- Data protection officer contact information available upon request
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes:
- We will post the updated policy on our website
- We will update the "Last Updated" date
- For material changes, we will provide additional notice
- Your continued use of our services constitutes acceptance of the updated policy
Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Email: [email protected]
- Phone: +1 (613) 555-0147
- Address: InfraIQ Hub Privacy Office, Ottawa, ON, Canada
- Response Time: We will respond to privacy inquiries within 30 days